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Privacy Policy

Last Updated: May 7, 2020 (“Effective Date”)

1. Overview
Resorts World Las Vegas (hereinafter “we,” “our,” or “us”) values you as a customer, and we respect your privacy. This Privacy Policy (“Policy”) explains how we collect, use, and share certain information when you visit, use, or access (i) our property for gaming or non-gaming amenities, (ii) websites, mobile applications, social media pages, and other electronic communications that we control, and (iii) our rewards program (“Rewards Program”) (collectively, “Services”).

By visiting this website, or otherwise using or accessing our Services, you expressly consent to the practices described in this Policy. If there is anything contained in this Policy that you do not agree with, you should not visit, use, access, or otherwise provide information to us in connection with our Services.

This Policy applies only to Resorts World Las Vegas and does not apply to Services provided by our affiliated properties. While this Policy describes our general privacy practices, some jurisdictions may have more restrictive privacy-related laws and regulations. Please refer to the following appendices for additional information:

  • Appendix A: California Consumer Privacy Act 
  • Appendix B: Nevada Internet Privacy Act
  • Appendix C: General Data Protection Regulation

2. How We May Collect Personal Information
In connection with providing our Services or other information you request, we may collect information that can be used to identify you individually or make you identifiable (collectively, “Personal Information”). A representative, non-exhaustive list of the categories and sources of Personal Information we may collect includes, but is not limited to:

2.1 Information You Voluntarily Provide to Us

  • Identifying Information. You may provide Personal Information to us when you visit, use, or access our Services, such as subscribing to our marketing communications, registering for our Rewards Program, making a reservation, checking-in at our property, entering in sweepstakes or other special offers and promotions, or providing responses to surveys. Examples of Personal Information we may collect are: first name, last name, mailing address, telephone number, email address, date of birth, travel dates, reservation details, important dates such as anniversaries, as well as scanned images of passport, driver’s license, or other government-issued identification. If you are a member of our Rewards Program, we may also collect information about your username and password, prior stays, and special services or amenities you request(ed).
  • Payment and Transaction Information. You may provide Personal Information to us when you purchase our Services or engage in other transactions with us, such as applying for casino credit or gaming on our property. Examples of Personal Information we may collect are: credit or debit card information, financial account number, social security number, employment information, and history of gaming activity. A third party service provider may obtain, process, and store this information solely for the purpose of processing the transaction in a secured manner.
  • Employment Application Information. You may provide Personal Information to us when you apply for a job with us. Examples of Personal Information we may collect are: your employment and education history.

2.2 Information Automatically Collected

  • We, or our third party service providers, may automatically collect Personal Information from or about you to understand how you interact with our Services, in order to optimize the functionality and performance of our online Services, troubleshoot technical issues, provide you with personalized experiences, and for analytics purposes.
  • Device and Wi-Fi Information. When you visit, use, or access our online Services we may automatically collect server log file and related information such as: device type and identification number, operating system, browser type and plug-in, Internet Protocol (IP) address, Media Access Control (MAC) address, domain server, session time, bandwidth used, websites you visit, and geolocation data.
  • Do Not Track. Your browser may have settings that allow you to send “Do Not Track” requests to websites that you visit. At this time, we do not monitor or take action with respect to “Do Not Track” signals. This means we may automatically collect information about your online activity, both while you are using our Services and after you leave our Services.
  • Cookies and Other Tracking Technologies. We, or our third party service providers, may use cookies and other tracking technologies to automatically collect information from or about you. Cookies are small text files that are stored on your device to track your browser when you visit, use, or access our online Services. Cookies allow us to identify your device so that we can authenticate you, send you personalized advertisements, and enhance your user experiences by remembering your preferences for our online Services, such as customized content or layout. Cookies may be temporary and expire when you close your browser, or they may be stored on your device until they are deleted. You may block or delete cookies by configuring your browser settings accordingly. However, this may impact your ability to access certain content of our online Services or conduct certain transactions with us. To learn more about cookies and other tracking technologies, please review our Cookie Notice below.


2.3 Information Collected from Third Parties
We may collect Personal Information about you from other sources when you connect or are directed to our Services from third party websites, applications, service providers, or our business partners. These third parties may have separate privacy practices that are independent of this Policy. We are not responsible for the privacy practices of any third party, including websites or applications operated by our business partners. We recommend reviewing the privacy policies of these third parties prior to using or providing Personal Information through those websites or applications.

  • 2.4 Other Information We May Collect
    Social Media Information. When you post, like, comment, or otherwise respond to content on our social media pages, we may collect Personal Information such as: your name, alias, social media profile, content relating to us, as well as images, videos, and audio recordings of you.

3. How We May Use Personal Information

3.1 Provide You with Our Services. Examples of how we may use Personal Information to provide you with our Services include, but are not limited to:

  • Communicating with you for marketing purposes, such as sending you special promotions and offers
  • Responding to inquiries, comments, disputes, or claims relating to our Services
  • Contacting you with details and updates about your reservation
  • Processing payment for your reservation or facilitating other transactions
  • Creating and maintaining customer profile that is accurate and complete to personalize the Services you would want to use
  • Administering our Rewards Program, such as managing your choices for earning and using your benefits as part of our Rewards Program
  • Performing credit and background checks in limited situations, such as during the review of your casino credit application
  • Notifying you of changes to our Terms of Service and other policies
  • Administering our online Services, such as maintaining its security and optimizing user experience
  • Analyzing trends and usage data relating to our Services to perform statistical studies about our customers
  • Conducting analytics and other research to improve or develop new products and services

3.2 Other Purposes. Examples of how we may use Personal Information for other purposes that are not in connection with our Services include, but are not limited to:

  • Safety and security purposes
  • Complying with legal and regulatory requirements
  • Satisfying contractual obligations
  • Protecting and defending Resorts World Las Vegas and its affiliates against legal actions or claims
  • Internal business purposes, such as audits and fraud prevention
  • Evaluating candidates who submitted applications for career opportunities

3.3 Sale of Personal Information. At this time, we do not engage in the sale of personal information, as the term “sale” is defined by applicable laws.

4. How We May Share Personal Information

4.1 Our Affiliates. We may share Personal Information with our affiliates, for the purposes described in this Policy, consistent with our goal of providing you with exceptional customer service.

4.2 Non-Affiliated Business Partners. We may share Personal Information with non-affiliated business partners so that they can perform certain functions on our behalf in connection with our Services including, but not limited to:

  • Processing transactions and fulfilling your requests
  • Providing IT, security, and customer service support
  • Performing credit and background checks
  • Marketing and advertising purposes
  • Analytics and research for improving user experience or development of new services

4.3 Government Authorities and Third Parties. We may share Personal Information if it is reasonably necessary to comply with legal, regulatory, and administrative requirements including, but not limited to:

  • Responding to a subpoena, warrant, court order, or other valid legal process
  • Cooperating with law enforcement investigations
  • Protecting against fraud, security threats, and other risks
  • Protecting our operations, property, and other safety purposes
  • Protecting and defending Resorts World Las Vegas and its affiliates against legal actions or claims
  • Pursuing our rights such as the collection of debts
  • Enforcing our Terms of Service and other policies

4.4 Business Transfers, Bankruptcy, or Reorganization. We may share and transfer Personal Information to a third party, such as a successor in interest, in the event of a business transfer, merger, acquisition, bankruptcy, joint venture, or other purchase or sale of all or a any portion of our business interests or assets.

5. Marketing and Communication Preferences
If you no longer wish to receive marketing-related communication from us, or do not want us to share your Personal Information for marketing purposes, you may opt-out by following the unsubscribe instructions included in such communication or by contacting us at the information provided below. Please note that while you may opt-out of the use and sharing of Personal Information for marketing purposes, we may still use and share your Personal Information for non-marketing purposes described in this Policy.

6. Security and How We Protect Personal Information
We take reasonable precautions to protect Personal Information we collect from unauthorized access, deletion, disclosure, modification, or otherwise improper use. We have implemented commercially available, industry standard security measures in an effort to protect your Personal Information. We also depend on you to keep your Personal Information secure by not sharing any applicable username and password in connection with our Services. By using our Services, you understand and acknowledge that no system, security measure, and transmission of data over the Internet or wireless network, is impenetrable or 100% secure. Accordingly, we cannot guarantee or warrant that information you provide to us would not be compromised in the event of a security breach. If you have reason to believe that your Personal Information have been compromised, you may contact us at the information provided below.

7. Legal Gaming Age and Information About Children
Our online Services and gaming-related activities at our property are not directed to or intended for persons under the age of twenty-one (21). In addition, we do not knowingly collect Personal Information from children under the age of thirteen (13). If you are the parent or guardian of a child under the age of thirteen (13) and believe that the child has provided us with Personal Information, you may contact us at the information provided below to request that the child’s Personal Information be deleted from our records.

8. Changes to this Policy
We reserve the right to update this Policy at any time and without notice. All changes will be effective as of the Effective Date at the top of this Policy.

9. Contact Us
If you have any question or concern regarding this Policy, please contact us at:

Resorts World Las Vegas
Attn: Legal Department
3000 Resorts World Las Vegas
Las Vegas, NV 89109
privacy@rwlasvegas.com



COOKIE NOTICE
When you visit our website, our web server will temporarily record the domain name or IP address of the requesting computer, the access date, the file request of the client (file name and URL), the HTTP response code and the website from which you are visiting us, the number of bytes transferred during the connection and, if applicable, other technical information that we use and statistically evaluate for the technical implementation of the website’s use (delivery of the content, guaranteeing the website’s functionality and security, protection against cyberattacks and other abuses).

It is necessary to store and process the information referred to above for the duration of your session in order to deliver our website content to your computer. We also store some of this information in the log files of our servers. We will not combine this information with your IP address or other personal data relating to you except as disclosed below.

Types of Cookies
Cookies can be a mixture of first party cookies, which we set ourselves, and third-party cookies, which are set by other websites. We use the following cookies:

  • Session Cookies: Also called transient cookies, are cookies that are temporarily stored in your browser for the duration of a browser session, and they typically will store information in the form of a session identification and no further information personally identifying you.
  • Persistent Cookies: Also called permanent or stored cookies, are cookie s that are stored on your hard drive until they expire (persistent cookies are set with expiration dates) or until you delete the cookie. Persistent cookies are used to collect identifying information, such as web surfing behavior or user preferences for a specific web site.
  • Required Cookies: We use a number of cookies which are strictly necessary to allow you to access our websites, to move between pages and to receive services which you have requested. The types of data collected including session identifier, IP address, and information generated from anonymized IP address that includes a computer host name, geographic location, time of visit, webpage URL, referring website, security tokens (for authentication and information submission, like RFP forms).
  • Authentication Cookies: Provide an authentication method of a secure log-in.
  • Functionality Cookies: We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of selecting your language or currency every time you access the website and recall your customization preferences. We utilize other cookies to analyze how our visitors use our websites and to monitor website performance. This allows us to provide a high-quality experience by customizing our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. An example of a functionality cookie we use is Adobe Website Analytics, a web analysis service of Adobe Systems. You can learn more about how Adobe uses information from sites or apps that use its services here. In order to render the information stored on Adobe’s servers not personally identifying, we activate certain settings to ensure that the user’s IP address is anonymized by replacing the last eight digits by zero prior to geo-localization. For statistical analysis the imprecise location of the user is added to the tracking package which includes the IP address.
  • Targeting / Advertising Cookies: We and our partners and advertisers use cookies to display advertisements that we believe are relevant to you and your interests. We allow certain third party advertisers and partners to collect information about your use of the website through first and third-party cookies in order to serve adverts to you. They may also analyze this data in order to serve adverts to you on other third-party websites. We also work with advertisers in order to display our advertisements on third party websites, based on cookies set on your visit to this website. Advertising/targeting cookies may also be used to track your responses to particular adverts, which helps advertisers ensure that you see the most relevant advertisements in future on third party websites. An example of a targeting/advertising cookie we use is DoubleClick. These cookies may also be used by advertisers to allow third parties to serve advertisements to you when you are on other sites. These ads may be adapted to be relevant to you based on your use of the website. This is done on an anonymized basis, using non-personally identifiable information.

Cookie Functions
We use cookies across our websites to improve their performance and enhance your user experience. Cookies are used to provide the following functions:

  • Personalization – For example, your language preference is remembered.
  • Session Management - To ensure that your session is routed to the correct system for the duration of your visit.
  • Usage Tracking – We use cookies to provide analysis of our users’ on-going usage of the website. This allows us to adapt our website’s offerings according to our users’ interests and facilitates on-going improvements to the website.
  • AB Testing / Multivariate Testing - We can display multiple versions of a page to a user to assess which generates the best user experience.
  • Advertising - We can display advertising content depending on location, language, and your past browsing history.
  • Cookie Consent
    When you visit our website, you are notified of the use of cookies for tracking and analysis and asked to provide your express consent. The notice makes reference to the detailed explanations in this Privacy Statement.
  • You can prevent or restrict the storage of cookies on your hard disk by setting your browser not to accept cookies or to request your permission before setting cookies. Once cookies have been set, you can delete them at any time. Please refer to your browser's operating instructions to find out how this works. If you do not accept cookies, this can lead to restrictions in the use of our service.
  • Data Retention and Deletion
    Log files are deleted after 120 days. Session cookies expire and are deleted at the end of your browser session. Persistent cookies may be set to expire from 30 days to 1 year depending on the function of the cookie. After expiry of those periods information will be deleted or made anonymous.
  • Disabling and Opt-out
    You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use this website’s full functionality. You can also prevent Adobe from collecting the data generated by the cookie and relating to your use of the website (including your IP address), from processing this data by following these instructions: Adobe Opt Out.

We use Adobe Analytics for the purposes described in this Policy and in accordance with the legal basis for processing Personal Information including your consent. HEBS Digital has concluded a contract processing agreement with Adobe Systems Ireland, Limited to ensure that personal data is processed only on our behalf and in accordance with our instructions. The contract processing agreement with Adobe contains guarantees for an adequate level of protection in the form of Adobe's participation in the Privacy Shield Program. 

APPENDIX A: NOTICE TO CALIFORNIA CONSUMERS

1. Applicability
The terms of this Appendix apply only to consumers who are residents of California under the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws (collectively, “California Laws”). Under California Laws, you may exercise three privacy rights: (i) Access, (ii) Deletion, and (iii) “Do Not Sell My Personal Information,” (collectively, “Rights”). These Rights are described in more details below. These Rights are not absolute and may be subject to certain exceptions.

2. Categories of Personal Information and Purposes
See section two (2) and three (3) of this Policy.

3. Access
You have the right to request that we disclose to you the following: (i) categories of Personal Information we have collected, sold, or disclosed about you, (ii) categories of sources from which the Personal Information was collected, (iii) business or commercial purpose for collecting or selling the Personal Information, (iv) categories of third parties with whom we shared, sold, or disclosed the Personal Information, and (v) specific pieces of Personal Information we have collected about you.

We are required to respond to only two (2) verifiable Access requests received from you within each 12-month period. In connection with each verifiable Access request, we will disclose Personal Information covering the 12-month period preceding the date that we receive your request. However, we are prohibited from disclosing certain Personal Information including, but not limited to: (i) account password, (ii) security questions and answers, (iii) Social Security number, (iv) driver’s license number or other government-issued identification number, and (v) financial account number.

4. Deletion
You have the right to request that we delete Personal Information that we have collected about you, subject to certain exceptions recognized under the CCPA. These exceptions include, but are not limited to: (i) providing goods or services requested by you, (ii) detecting security incidents, (iii) protecting against and prosecuting those responsible for malicious, deceptive, fraudulent, or illegal activity, (iv) enabling solely internal uses, and (v) complying with legal obligations.

As part of a verifiable Deletion request, we will also direct our service providers to delete your Personal Information from their records.

5. Do Not Sell My Personal Information
You, or an authorized person acting on your behalf, have the right to opt-out at any time, by directing us not to sell your Personal Information to third parties. At this time, we do not sell Personal Information.

 

6. Verification of Requests and Recordkeeping
If you would like to exercise any of your Rights detailed above, you may submit your request by contacting us at:

Resorts World Las Vegas
Attn: Legal Department
3000 Resorts World Las Vegas
Las Vegas, NV 89109
privacy@rwlasvegas.com

To protect the privacy and security of your Personal Information, such as from unauthorized access or deletion, all requests are subject to verification of your identity. Therefore, we may ask you to provide at least two (2) pieces of information that match Personal Information we have about you as part of our records. In certain cases, we may require additional identifying information to comply with your request.

We aim to respond to all verified requests for Access or Deletion of your Personal Information within 45 days from the date we receive your request. If an extension of up to an additional 45 days is necessary, we will notify you and provide an explanation for the delay. The delivery of Personal Information in connection with an Access request may be made by either postal mail or email.
Verified requests for Access or Deletion are free of charge. However, we may charge a reasonable fee or refuse to act on a verified request if it is excessive, repetitive, or manifestly unfounded.
Pursuant to CCPA, we are required to maintain records of your request to exercise any of your Rights for at least twenty-four (24) months.

7. Non-Discrimination
We will not discriminate against you for exercising your Rights.



APPENDIX B: NOTICE TO NEVADA CONSUMERS

1. Applicability
The terms of this Appendix apply only to consumers who are residents of Nevada. Under the laws of the State of Nevada, you have the right to opt-out at any time, by directing us not to sell your Personal Information to third parties. At this time, we do not sell Personal Information.

APPENDIX C: NOTICE TO INDIVIDUALS BASED IN THE EU/EEA

1. Applicability
The terms of this Appendix apply only to the processing of Personal Information of data subjects, as defined by the General Data Protection Regulation (“GDPR”). Under GDPR and other applicable laws, individuals who resides in or are a citizen of a European Union (EU) Member State or European Economic Area (“EEA”) may exercise certain rights (“Rights”) as set forth below. These Rights are described in more details below. These Rights are not absolute and may be subject to certain exceptions.

2. Additional Notices
Data Controller. If you are a customer of Resorts World Las Vegas, the Data Controller for purposes of the GDPR is:

Resorts World Las Vegas
Attn: Legal Department
3000 Resorts World Las Vegas
Las Vegas, NV 89109

Purposes and Legal Bases for Processing Personal Information. We may process your Personal Information for the purposes described in this Policy and only where we have a legal basis for doing so. This includes processing Personal Information (i) pursuant to your consent, (ii) where it is necessary for the performance of a contract with you, (iii) for compliance with a legal obligation, or (iv) pursuant to our legitimate interests in providing you with Services that you have requested and administering the Rewards Program you have voluntarily joined.

Retention Period of Personal Information.
The objective of our data retention and deletion policy is to ensure that Personal Information are stored only for as long as necessary to fulfill the purpose for which they were collected. This may include retaining Personal Information for a limited period after the specific purpose has been satisfied in order to fulfill other legitimate purposes described in this Policy, such as resolving disputes, exercising or enforcing our rights within the applicable statute of limitation, defending against legal claims, and complying with legal and regulatory obligations. Other criteria we use to determine our retention periods include the duration of our relationship with you, including the duration you are enrolled in our Rewards Program, and to prevent unintentional deletions of customer data.

Transfer of Personal Information.
Any Personal Information you provide to us may be transferred to and stored outside of the EU/EEA, in most cases the United States, and only where we can provide appropriate safeguards to protect your Personal Information.

3. Right of Access
You have the right to request that we disclose to you and provide a copy of record that includes the following: (i) whether your Personal Information are being processed, (ii) categories and purposes of Personal Information that were processed, (iii) recipients or categories of recipient with whom we had or will disclose Personal Information to, (iv) the length of time your Personal Information are stored, and (v) the source of Personal Information if we did not collect them directly from you.

4. Right to Rectification
You have the right to request that we rectify any inaccurate or incomplete Personal Information about you without undue delay.

5. Right to Erasure (“Right to be Forgotten”)
You have the right to request that we delete your Personal Information without undue delay, provided that one of the following is applicable: (i) the purpose in which your Personal Information were collected or processed in no longer necessary or had been unlawful, (ii) you withdraw your consent, (iii) you have a valid objection to the processing of your Personal Information, (iv) we are obligated to delete your Personal Information to comply with applicable law.

6. Right to Restriction of Processing
You have the right to request that we restrict the processing of your Personal Information, provided that one of the following is applicable: (i) you do not believe the Personal Information we have is accurate, or (ii) there is no legal bases for processing your Personal Information but you do not wish to delete the Personal Information.

7. Right to Data Portability
If the processing of your Personal Information is based on your consent and conducted by automated means, you have the right to request that we provide you with a copy of your Personal Information in a structured, commonly used and machine-readable format that would allow you to transfer such information to a third party without hindrance, provided that such method is technically feasible.

8. Right of Objection
You have the right to request that we stop processing your Personal Information, unless we demonstrate a compelling reason to continue the processing of such information that outweighs your interests, rights, and freedom, or in order for us to establish exercise or defend against legal claims.

You may also direct us to stop processing your Personal Information where such information are processed for direct marketing purposes, including any profiling related to the direct marketing.

Unless you provide your explicit consent or it is necessary for us to satisfy our contractual obligation to you, we will not make any decisions based solely on automated processing, including profiling, that affect or significantly affect your legal rights.

9. Right to Lodge a Complaint
While we hope you would be open to discussing your Rights with us and giving us the opportunity rectify any oversight, you have the right to lodge a complaint with a supervisory authority.

10. Consents
Where you have previously provided us with your consent and agreed to the processing of your Personal Information, you may withdraw such consent at any time by contacting us at the information provided below.

11. Exercising Your Rights
If you would like to exercise any of your Rights detailed above, you may submit your request by contacting us at:

Resorts World Las Vegas
Attn: Legal Department
3000 Resorts World Las Vegas
Las Vegas, NV 89109
privacy@rwlasvegas.com


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